I’ve always thought Bloomberg LP’s success was driven as much by paying attention to the customer as building technology. There’s a good story that illustrates the emphasis Mike Bloomberg puts on clients that I heard this week. It came from Lloyd...

There is a saying that history is written by the victors.  But history is also written by whoever writes it. In the era of ChatGPT that is something that hasn’t been fully appreciated by companies and people who do communications for a living. And it is...

In 1983, Mike Bloomberg unveiled a desktop computer that would revolutionize financial markets. Known as “the terminal,” it was instantly recognizable because of an iconic keyboard that included yellow keys for each major market. Something largely...

Here’s a Christmas story about the frugality of the Greatest Generation. When I was a child my siblings and I would race down the stairs to see if Santa brought gifts. My parents would be waiting, my father with a red Swiss Army knife. The point of...

In 1968, my parents bought a bungalow at the Jersey Shore. They paid $19,000.  It was a great deal not just because of the low price but because the place came fully furnished. There was a rattan sofa, two chairs and a coffee table. The kitchen came...

Stephen Robinson is a reminder that you can seize opportunities, and they can change your life.  In 2020, Stephen was working full-time at Cheddar, selling digital ads and branded content. On the side, he had a hobby he’d enjoyed since growing up in...

Some people can’t claim a single friend. Then there is Rob Lawless.  In a bid to find friends, Rob has met with 7,254 people. It’s part of a quest to meet a total of 10,000. Rob celebrated the 10th anniversary of the journey last week. He shared...

From 37signals Communication Guide It’s hard to do deep work when you are constantly being interrupted. One of the ironies of the modern office is we’ve created instant messaging systems such as Slack to drive efficiency, but they end up causing...

No one would be shocked to hear profanity on Wall Street from the trading floor to the boardroom. Everywhere that is except the main avenue of communication: the Bloomberg terminal. For more than 25 years the platform that investment professionals use to...

I gave a speech at the annual meeting of the Professional Speechwriters Association in Washington, DC last week. It seemed both presumptuous and absurd to accept an invitation from David Murray to speak to professional speechwriters.  I have only written...